RETURN POLICY

Refund Policy

Order Cancellation:
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. Once the product has been shipped, we cannot cancel the order.

Returns (if applicable):
We accept product returns. Customers have the right to apply for a return within 30 days after receiving the item. Returned items must be unused, in their original condition, and in the original packaging. When returning an item, please provide the receipt or proof of purchase. Please contact our customer service first to ensure that you send the package to the correct address.

Notes:
Customized or personalized products are not covered by the 30-day refund guarantee.
If the return is caused by the consumer, the consumer shall be responsible for the shipping cost. The specific fee depends on the courier company you choose.
If the goods received are damaged or incorrect due to our fault, the consumer is not required to bear the shipping cost.
No restocking fee will be charged to consumers for returns.

Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email notification confirming receipt of the returned item. We will also notify you whether your refund request has been approved or rejected. If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable):
If you have not yet received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us at: